Booking and Cancellation of Classes

Q : What do I need to do when I want to book a class?

A : After you login, you will be brought to your dashboard. The next class that you can book will show up. For your first login, every student is required to take the assessment and trial class. Click on “book” to book a class with a teacher. Choose a teacher and click on the teacher’s profile. Go to the teacher’s schedule and click on the day and the time slot that is convenient for you. Click on “Save” to book this time with the teacher.

Q : Can I rebook a class again if I've booked a class and then canceled it?

A : Yes. To cancel your booked class, go to the column on the left-side of the page, and click on “my classes,” and select “upcoming classes.” To cancel a class, click on the red box that says “cancel this class.” Please enter the reason for your cancellation and the click on submit. Then you are free to book another class. Please note that you can only book a class which is scheduled *after* your next upcoming class.

Q : Do I have to inform anyone in case that I want to cancel my booked class or I want to postpone my class until later?

A : Cancellation must be made at least 24 hours in advance. Cancellation or postponement less than 24 hours, your booked class will be deducted from your account as we must compensate our teacher’s missed opportunity to teach other students.

Q : Do I have to inform anyone in case that I want to cancel my booked class or I want to postpone my class until later?

A : Cancellation must be made at least 24 hours in advance. Cancellation or postponement less than 24 hours, your booked class will be deducted from your account as we must compensate our teacher’s missed opportunity to teach other students. Approved sickness absences are not charged.

Q : What’s going to happen if I’m late for the class?

A : If a student is more than 20 minutes late for the class, we will mark that case as “Class Cancelled." A late session would be deducted from your account.

Q : Is it possible to reschedule a class with less than 24 hours to go?

A : This is up to the discretion of the teacher and staff. We try our best to make it work, but please keep in mind that the teacher schedules also need to be respected.